How long will it take you to fix a critical error?
Sergey Medvedev from Ormoc, Co-founder / CTO
Critical errors that keep the site from opening or prevent customers from placing an order are fixed in minutes. This is possible thanks to round-the-clock monitoring and an on-duty team that responds instantly.
Key takeaway
We fix critical errors that block orders in minutes thanks to proactive monitoring and an on-duty team.
Most often we learn about a critical problem before the customer does: automated 24/7 monitoring checks availability and key scenarios every few minutes. As soon as something breaks, the team starts diagnostics immediately rather than waiting for a request.
The speed depends on the nature of the failure, but priority always goes to errors that block orders and payments. First we quickly bring the site back to working order, and then we eliminate the root cause so the problem doesn't recur.
- 24/7 monitoring — we learn about failures first
- An on-duty team responds immediately
- We restore operation first, then eliminate the cause
This approach keeps uptime at 99.8% and means a simple thing: orders keep coming, and you don't lose revenue to downtime. Under the subscription model, all tasks go straight into work.
If a fast response to failures matters to you in Ormoc or in any region — get in touch with the support team or order a free website audit, and we'll assess the current risks.