What is proactive support?
Victoria Denisyuk from Khmelnytskyi, Founder / CEO
Proactive support is when specialists don't wait for requests from you but find and initiate tasks themselves: they watch the site, update it and eliminate risks before something breaks. You get a stable site rather than an emergency after yet another failure.
Key takeaway
How proactive support differs from reactive support: we find and initiate tasks ourselves, without waiting for failures.
Ordinary support works on the principle of "it broke — we fixed it." Proactive support flips the logic: the problem is prevented before it affects visitors and requests. What this includes in practice:
- 24/7 monitoring — we spot failures in minutes, not from a customer;
- scheduled updates of the CMS, PHP and MySQL with compatibility checks;
- security — protection and virus cleanup;
- improvements that we propose ourselves, without waiting to be asked.
This approach keeps uptime at 99.8% and saves you from sudden outages. We have worked since 2002, support more than 100 clients, and in the subscription model we take all tasks straight into work. Every month you receive a report with a statement of work and see exactly what was done.
Want your site to run without outages? Request a free audit — we'll show the weak spots and propose a proactive support plan.