What to do if your website won't load?
Sergey Medvedev from Ormoc, Co-founder / CTO
First check the basics: whether the site opens from another device or network, whether the domain and SSL certificate have expired, and whether the hosting responds. But if the site is under our support, you won't have to do this manually — we already know about the problem.
Key takeaway
What we do when a site is down and how monitoring brings it back online and keeps uptime at 99.8%.
Our 24/7 monitoring detects unavailability itself and immediately alerts the team. Most often engineers restore operation in minutes — frequently before visitors notice the failure. That's exactly why we guarantee 99.8% uptime.
Typical causes we eliminate:
- a hosting failure or overload;
- an expired domain or SSL certificate;
- an error after a CMS, PHP or MySQL update;
- the aftermath of an attack or viruses.
We have supported websites since 2002, we have more than 100 clients, and we prevent many issues in advance — through updates, backups and security monitoring.
Don't want to catch a "site unavailable" message at the worst possible moment? Order a free audit — we'll check the infrastructure and set up monitoring. For new clients, the first month's 30 hours are on us.