Blog
We tell entrepreneurs from Lunga Lunga how website support ensures stable operation, security and a continuous flow of orders from the internet — without outages, viruses or fines.
Seven reasons a website becomes unavailable and loses orders, and how proactive 24/7 monitoring keeps uptime at 99.8%.
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Why a site infection is dangerous, how it drops your search rankings and customer trust, and how cleaning plus protection brings traffic back — including from AI.
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Which 152-FZ and Roskomnadzor requirements websites most often violate, what it costs your budget and how to bring your site into compliance to get 0 fines.
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Why a slow site loses traffic and orders and how AI-powered optimization in 1–2 days speeds up the site and brings visitors back from search and AI.
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How the subscription support model differs from hourly billing, why estimates and approvals eat up weeks and how "all tasks straight into work" speeds up feature releases to 1–2 days.
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Automated monitoring runs around the clock and finds failures before customers do — keeping uptime at 99.8%.
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How we find and remove malicious code, close vulnerabilities and bring the site back into search results.
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Which points to check your site against for compliance with 152-FZ and Roskomnadzor requirements to avoid fines.
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We fix critical errors that block orders in minutes thanks to proactive monitoring and an on-duty team.
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How we safely update the CMS, plugins and dependencies so the site stays secure and stable.
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What you see in the monthly report with a statement of work and how to check task status at any time in the project management system.
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How round-the-clock support is organized and why the site stays under watch even at night and on weekends.
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How the support subscription fee works, what it includes and why you don't need to approve an estimate for every task.
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We guarantee website uptime at 99.8% and take responsibility for the stability of its operation.
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Why, with AI, new features ship in 1–2 days instead of weeks.
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What we do when a site is down and how monitoring brings it back online and keeps uptime at 99.8%.
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Which security measures protect the site from hacking and viruses and why updates and monitoring matter most.
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Why you should update PHP and MySQL, how it affects speed and security and how we do it with no downtime.
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Which tools to measure site speed with and which metrics matter for traffic and conversion.
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Common reasons rankings drop — from viruses to errors — and how cleaning and support bring traffic back.
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How proactive support differs from reactive support: we find and initiate tasks ourselves, without waiting for failures.
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How to get a 30% discount when you pay for a year of support and how much it saves.
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We accept new clients without restrictions and take a project on for support even from a previous contractor.
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Website Support LLC has been operating since 2002 and supports more than 100 clients worldwide.
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What certifications our team holds — PHP/MySQL, gold 1C-Bitrix partner, UMI.CMS partner.
Read MoreWe'll audit your website, highlight the problems, and propose emergency measures and ongoing support.
Barsukova Whitney
Valley Road First Floor, Chancery Building, Valley Rd, Nairobi, Nairobi, Lunga Lunga