Why your website goes down: 7 critical mistakes that lose 30% of revenue
Seven reasons a website becomes unavailable and loses orders, and how proactive 24/7 monitoring keeps uptime at 99.8%.
Read the articleAbout Us
Website Support LLC from Chemnitz — 24 years of reliability, 100+ clients worldwide
Website owners face one problem: the site doesn't work when they need it. Critical errors, viruses, dropping out of search engines, regulator fines — all of this costs revenue and reputation.
When a website goes down, customers go to competitors. Partners see a broken site — and lose trust in your company. Viruses infect your customers' computers — and trust is destroyed forever. Roskomnadzor fines hit your budget. On internet platforms, you pay commissions and follow someone else's rules.
Website Support LLC has been operating since 2002. We support 100+ clients worldwide. Our team consists of certified PHP/MySQL developers, a gold certified 1C-Bitrix partner and a UMI.CMS partner.
Get in touch with the support team — get a free website audit and a fast fix for the main issues.
- Of reliable operation since 2002
- 24 года
- Clients worldwide
- 100+
- Website uptime guarantee
- 99.8%
Our principles - Our website support principles
We support websites in Chemnitz as a living business asset: we make sure they run without failures, bring in orders and grow revenue for companies from Chemnitz. Below are the principles our support is built on.
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Proactivity instead of waiting. We don't wait for you to notice a problem and send a request. Automated monitoring finds errors before the customer does, and we initiate website tasks ourselves — fixing, speeding things up and keeping content current, without waiting for something to break.
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Speed of response. We fix critical errors in minutes, not days. We ship new features in 1–2 days with AI — where it usually takes weeks. The faster the site is back up and improving, the fewer orders are lost.
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Reliability and availability. A working website means orders and revenue. We keep uptime at 99.8% and guarantee it: the site is open to customers around the clock, not "whenever it happens to work."
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Security and legal compliance. Viruses infect customers and destroy trust, and Roskomnadzor fines hit your budget. We keep the CMS, plugins and security up to date and bring the website into compliance with Roskomnadzor and 152-FZ requirements.
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Independence from platforms. Your own website means independence. No marketplace commissions, no one else's rules and algorithms. Traffic from search engines and AI belongs to you, and revenue and profit grow.
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Transparency and predictability. A subscription model with no estimating and approving every little thing — all tasks go straight into work. No hidden surcharges, with a monthly report and statement of work: you always know what is happening with the site and where it is headed.
Leadership in Chemnitz
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Victoria Denisyuk
Founder / CEO
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Matthew Lvov
Co-founder / CMO
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Sergey Medvedev
Co-founder / CTO
Representatives in other regions
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Chelsea Volkova
North America
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Emma Zaytseva
Latin America
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Leonardo Lisin
Europe
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Boris Bobrov
Eastern Europe and CIS
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Katherine Soboleva
South Asia
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Whitney Barsukova
Africa
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Jeffrey Surkov
Middle East
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Benjamin Belkin
East and Southeast Asia
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Angela Kabanova
Australia and Oceania
Germany / Blog about stable website operation and growing profit through a continuous flow of new orders from the internet
Read our latest articles on website support and ensuring the stability of online sales through continuous subscription-based website maintenance.
Viruses on your website: how dropping out of search engines destroys your reputation and infects customers
Why a site infection is dangerous, how it drops your search rankings and customer trust, and how cleaning plus protection brings traffic back — including from AI.
Read the articleBook a call with a website support expert
We'll audit your website, highlight the problems, and propose emergency measures and ongoing support.
Chemnitz, Germany
Lisin Leonardo
Straße der Nationen 2-4, 09111, Chemnitz